Express
Shipping Policy
We keep delivery straightforward. Standard shipping is free on every order, and we aim to get your hats on their way promptly once payment has been confirmed. Here is what to expect from checkout to delivery, including returns and what happens if a parcel takes longer than planned.
01 Delivery Charges
Standard delivery is free on all orders shipped within the United Kingdom. There is no standard delivery fee added at checkout, and no minimum spend is required for free standard shipping.
The delivery method available for your order will be shown during checkout where applicable. If a particular destination or delivery option requires a different arrangement, we will explain this before the order is finalised.
02 Processing and Dispatch
Once payment has been confirmed, we begin preparing your order. We aim to dispatch in-stock items within 1–2 working days, Monday to Friday, excluding UK public holidays.
Orders placed on weekends or UK public holidays normally begin processing on the next working day. If an item is temporarily unavailable or an unexpected operational issue affects dispatch, we will contact you using the details supplied with your order.
03 Estimated Delivery Times
For standard UK delivery, parcels usually arrive within 2–5 working days after dispatch. This is an estimate rather than a guaranteed delivery appointment.
- Order processing: normally 1–2 working days after payment confirmation.
- Transit: usually 2–5 working days after dispatch.
- Overall estimate: approximately 3–7 working days from payment confirmation for in-stock orders.
Working days exclude Saturdays, Sundays and UK public holidays. Delivery to remote locations or areas served by less frequent delivery routes may take longer. The estimate may also change during busy retail periods.
If your order has not arrived within 7 working days after dispatch, please contact us so we can review its status and advise on the next steps.
04 Order Tracking
Where tracking is provided by the delivery service, tracking details will be shared once they become available. Please allow up to 48 hours after dispatch for tracking information to appear or begin updating.
Tracking events may not update continuously while a parcel is moving between facilities. If there has been no meaningful update for 3 working days, contact us with your order reference and we will help check the available delivery information.
05 Delivery Information
Please check your order confirmation carefully and make sure the delivery details are complete and accurate before submitting your order.
If you notice an error, contact us as soon as possible. We can try to make a change before dispatch, but changes cannot be guaranteed once a parcel has been handed to the delivery provider.
If a parcel cannot be delivered because the details supplied are incomplete or incorrect, we will work with you and the delivery provider to identify the available options. Any additional delivery charges arising from a requested redirection or repeat delivery will be explained before you agree to them.
If a parcel is marked as delivered but you have not received it, please check any delivery notification and ask household members or the designated safe place, if applicable. Contact us within 7 calendar days of the delivery notification so we can help investigate with the carrier.
06 Returns and Exchanges
We want you to be happy with your purchase. If you need to return or exchange an item, contact us first at sales@gameheadcaps.com and include your order reference and the item you would like to return or exchange.
- First return or exchange: we cover the return or exchange shipping cost for your first approved return or exchange request.
- Further requests: return or exchange shipping costs will be considered case by case. We will explain any applicable charge before you send the item back.
- Contact us first: please wait for return instructions before arranging postage, so we can confirm the correct process.
- Condition of items: where possible, return items in their original condition with packaging and product tags included.
Please contact us within 30 calendar days of delivery to discuss a return or exchange. This is our standard customer service timeframe and does not reduce any statutory rights you may have under UK law.
For eligible online purchases, UK consumer cancellation rights may allow you to notify us within 14 days of receiving your goods and return the goods within a further 14 days after notifying us. Exceptions may apply in accordance with the law. Where statutory rights apply, this policy does not replace them.
If an item arrives damaged, incorrect or faulty, contact us as soon as reasonably possible and preferably within 7 days of delivery, with your order reference and a description of the issue. This helps us review the matter promptly. It does not limit any applicable statutory rights.
07 Delays and Exceptions
We do our best to meet the delivery estimates shown in this policy, but occasional delays can occur due to circumstances outside our reasonable control.
- Severe weather or transport disruption.
- Seasonal peaks, public holidays or unusually high parcel volumes.
- Operational interruptions affecting the delivery provider.
- Incorrect or incomplete delivery details supplied with an order.
- Events beyond reasonable control that affect dispatch or transit.
If we become aware of a significant delay, we will provide an update where reasonably practicable. If your parcel is substantially overdue, contact us and we will review the order and available delivery information.
If delivery cannot be completed within the period required by applicable law, you may have the right to cancel the order and receive a refund. We will handle such requests in accordance with your statutory rights.
08 Delivery Disclaimer
All delivery times stated in this policy are estimates unless a specific delivery date has been expressly agreed with you. A tracking estimate or carrier notification is not, by itself, a guarantee of delivery at a particular time.
To the extent permitted by law, we are not responsible for delays caused by events outside our reasonable control. Where such an event occurs, we will take reasonable steps to communicate relevant updates and assist with the available delivery arrangements.
Nothing in this policy excludes or limits any responsibility or customer right that cannot lawfully be excluded or limited under applicable UK law. This includes applicable rights relating to delivery, cancellation, refunds and faulty goods.
This policy explains our usual delivery and returns process. Where a specific written arrangement for an order differs from these general terms, the agreed arrangement will apply to the extent permitted by law.
09 Contact Information
If you need help with a delivery, return or exchange, please get in touch. Include your order reference where possible so we can find the relevant details more quickly.